Shipping policy
SHIPPING POLICY
Last Updated: September 1, 2026
At Glownest, we are committed to getting your order to you safely and as quickly as possible. Please review the information below before placing your order.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During busy periods, holidays, promotions, or unexpected circumstances, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
2. Shipping Times
Estimated delivery times depend on your destination and the shipping method available at checkout.
United States: Approximately 7–15 business days
United Kingdom: Approximately 7–15 business days
Other international destinations: Approximately 10–25 business days
These are estimates and are not guaranteed delivery dates. Delays may occur due to customs, weather, carrier disruptions, holidays, or circumstances beyond our control.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.
From time to time, Glownest may offer free shipping promotions or discounted shipping.
4. Tracking Your Order
Where tracking is available, you will receive tracking information by email after your order has been shipped.
Please allow some time for the tracking information to become active after the package has been handed to the shipping carrier.
5. Customs, Duties and Taxes
For international orders, your package may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Glownest is not responsible for delays caused by customs clearance.
6. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping costs may apply if the customer requests that the order be reshipped.
Please contact us as soon as possible if you notice an error in your shipping information.
7. Lost, Stolen or Damaged Packages
If your tracking information indicates that your package has been delivered but you cannot locate it, please first check with household members, neighbours, your building’s reception area, or the shipping carrier.
If your package arrives damaged, please contact us as soon as possible and provide photographs of the damaged packaging and product.
We will review the situation and work with the relevant shipping provider where appropriate.
8. Delivery Delays
Glownest is not responsible for delivery delays caused by events outside our reasonable control, including customs delays, extreme weather, strikes, transportation disruptions, incorrect addresses, carrier delays, or other unforeseen circumstances.
9. Multiple Products
If you order multiple products, your items may be shipped separately depending on product availability, warehouse location, or shipping arrangements.
You may therefore receive multiple packages for a single order.
10. Contact Us
If you have questions about your order or shipping, please contact us:
Glownest
Email: [lizzydiags@gmail.com]
Business Location:
Please include your order number when contacting us about an existing order.